Question 1

What is the custom fabrication process?

Accepted Answer

1. Contact us! We will need to know what you would like built. Not exactly sure? We can help with that. 
2. Once we have an understanding of what you would like, we will design a 3D rendering with material selection and budget for your approval.
3. Once approval has been given, a 50% deposit will reserve your order and the build process will begin. This deposit is non-refundable if cancelled within two weeks of event. The final balance is due on the day of the event.
4. We deliver and set up all fabrications on specified date of event and at requested time. 
5. Your amazing event takes place.
6. We come pick up fabrications from the event space based on venue's requirements.

Question 2

What is the rental process?

Accepted Answer

1. Contact us! We will need to know the date of the event, the venue, and what rentals you would like.
2. We will work with you to create an order that is customized to your needs.
3. You will sign a rental agreement, and a 50% deposit reserves your order. This deposit is non-refundable if cancelled within two weeks of event. The final balance is due on the day of the event.
4. We deliver and set up all rentals on specified date of event and at requested time. 
5. Your amazing event takes place.
6. We come pick up rentals from the event space based on venue's requirements.

Question 3

When are deliveries made?

Accepted Answer

Deliveries are made during normal business hours. Any deliveries or pickups that are outside of normal business hours may incur an additional fee. Once delivery is confirmed, we will let you know how long set-up is estimated to take.

Question 4

Do I need to be present for delivery?

Accepted Answer

It is best if someone is on-site. However, no one is required to be on-site if we have access to the space and a layout that shows where items should be placed.

Question 5

Can I come see the rentals in-person?

Accepted Answer

You are welcome to come see any rentals in-person. Please make an appointment with us prior.